GoLevi.fi

BOOKING AND CANCELLATION TERMS FOR INDIVIDUAL BOOKINGS

The Package Travel Act does not apply to hotel reservations, these are covered by The Act on Accommodation and Restaurant services.  We recommend our clients to take a travel insurance to cover exceptional changes and cases. Hotel Levi Panorama and Hotel K5 Levi apply the following terms in the reserving and cancelling of services.

Best available -rates

Payment is due upon booking. The reservation cannot be changed or canceled. The booking can be paid for by credit card or through an online bank service. The present options can be found in our reservation machine.

Flexible online -rates

These rates are only available online. Payment is due upon booking. The reservation can be changed or canceled without charge until the previous evening at 18 o’clock, upon which the booking fee will be refunded in full. The online reservation can be changed or canceled on our web site using the booking reference number. If the change or cancellation is made after 18 o’clock we will withhold the amount equivalent to the price of the first day of accommodation. Cancellations of reservations after the deadline must be made in writing by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. .

Flexible -rates

Bookings made through sales service or directly from the hotel via email or phone are confirmed with a credit card and paid for on arrival either by a credit or debit card or cash. The reservation can be changed or canceled without charge until the previous evening at 18 o’clock. If the change or cancellation is made after 18 o’clock we will withhold the amount equivalent to the price of the first day of accommodation as a cancellation fee. Changes and cancellations of reservations must be done in writing by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it..

Other rates

Some of the prices require payment in advance when confirming the booking. Refunds on the payments made can be restricted on a rate to rate basis. The terms can be found online under the description of each rate or from our customer service.

Room bookings paid for or confirmed by credit card will be kept in force until the morning following the arrival day at 11 o’clock, after which the hotel has the right to sell the room to a new customer.

Levi Chalets ja Chalets K5 Levi villas

Booking is confirmed with a credit card. Booking confirmed with credit card can be changed or cancelled six (6) weeks prior to arrival. If the booking is not confirmed with credit card the total value of the booking dues six (6) weeks prior to arrival date.  50% of the total booking value will be charged if a booking is cancelled up to 14 days prior to arrival. 100% will be charged if the booking is cancelled less than 14 days prior to arrival.

In a force majeure situation the hotel can cancel the reservation. In this case the customer is entitled to full reimbursement of all the fees paid. For compelling reasons the hotel has the right to transfer the booking to another place of accommodation of at least the same standard after negotiating the situation with the client. The hotel will compensate the client for the direct costs caused by the transfer.